FAQ

We provide reliable industrial machinery solutions tailored to your production needs, with a focus on quality, precision, and global service.

LONGXU Product & Service FAQ

This FAQ section addresses frequently asked questions about LONGXU machinery, installation, warranty, shipping, and after-sales service.

Are you a manufacturer or a trading company?

We are a professional manufacturer of plate rolling machines. All machines are designed, assembled, and tested in our own factory in China.

Do you offer customized machines?

Yes, we provide customized solutions based on your material thickness, width, bending diameter, and production needs. Customization includes roller size, motor power, control system, and structure type.

What is your production lead time?

For standard models, production typically takes 15 to 30 working days. Custom machines may take longer, depending on specifications. We'll provide an accurate schedule after order confirmation.

Can your machines be equipped with CNC or PLC systems?

Yes, we offer optional CNC/PLC systems from Siemens, Mitsubishi, Delta, etc., with touch screen control, programmable settings, and safety features.

Can you help with shipping and customs clearance?

Yes. We support FOB, CFR, CIF terms and can assist with export customs clearance, sea freight booking, and port delivery.

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